• FAQ

What are you buying?

Our Puck Knob is the whole package. Our patented design engineers the puck to the door knob.

We are not just sending you a good looking puck... we are sending you a Puck Knob!

Shipping & Returns

Please allow for one business day after your purchase until we ship. By providing your email at checkout, you will be notified when your Puck Knob leaves HQ and also provided with a tracking number.

Yes, we allow for returns in the first 60 days after you receive your Puck Knob.

CUSTOM PUCK KNOBS

After your purchase, we will be in touch via email and will provide you with a link to share your image. After recieving your image, we will then being the custom printing process. We will make sure to keep you updated throughout the process and when your Puck Knob leaves HQ.

For those who choose the Send Your Puck product, after your purchase we will send a pre-paid padded envelope for you to send your puck back to HQ.

For custom printed Puck Knobs, please allow for 5-7 days after purchase before we can ship.

For those who choose to send their own puck in, allow for 1-2 days after we receive your puck before we can ship out your Puck Knob.

Puck Knob Installation

We estimate it will take between 5-10 minutes to install your Puck Knob. Each Puck Knob comes with all parts required to install, as well as instructions!

If you have any problems installing your Puck Knob, please do not hesitate to reach out!

Warranty

Yes! We offer a 3-year warranty on all Puck Knobs sold!

From our experience, the Puck Knob has a long lifespan, mostly in part to the ease of use and the that the front of the puck goes mainly untouched.

We recommend the Puck Knob be placed indoors, although if the outdoor door is in a shaded area that will work well.

In our experience, if the Puck Knob is facing sunlight for most of the day, the puck art tends to fade over time.